Warranty Information

Your Hardware Investment Protected

At Khardware, we stand behind the quality of our hardware products and supplies. Our comprehensive warranty coverage ensures you can shop with confidence, knowing your tools and equipment are protected against manufacturing defects and premature failure.

How Our Warranty Works

Manufacturer Warranties

Most hardware products sold at Khardware come with manufacturer warranties that we help facilitate:

• Power Tools: Typically 1-3 years manufacturer warranty
• Hand Tools: Often lifetime or multi-year coverage
• Electrical Equipment: Usually 1-2 years from date of purchase
• Hardware Supplies: Coverage varies by product type and brand

Khardware Warranty Support

We act as your local warranty service point:

• Process warranty claims on your behalf
• Coordinate repairs with manufacturers
• Provide replacement products when covered under warranty
• Offer expert advice on warranty coverage

What's Covered Under Warranty

Manufacturing Defects

Hardware products are covered for:

• Faulty materials or workmanship
• Premature component failure under normal use
• Design defects that affect product performance
• Factory assembly errors

Normal Wear vs. Warranty Coverage

Covered: Unexpected breakage, motor failures, electrical faults, premature tool wear beyond normal expectations

Not Covered: Normal wear from regular use, damage from misuse, accident damage, modifications, or lack of maintenance

Warranty Periods by Product Category

Power Tools and Equipment

• Professional Grade: 2-3 years full warranty
• Consumer Grade: 1-2 years manufacturer coverage
• Cordless Tools: Battery often has separate warranty period
• Specialty Equipment: Varies by manufacturer (check product details)

Hand Tools

• Premium Brands: Often lifetime warranty on hand tools
• Standard Tools: Typically 1-5 years depending on brand
• Precision Instruments: Usually 1-2 years calibration warranty
• Cutting Tools: Limited warranty on manufacturing defects

Hardware Supplies and Fasteners

• Metal Hardware: Limited warranty against manufacturing defects
• Fasteners: Warranty covers material and coating defects
• Electrical Components: Standard manufacturer warranty applies
• Plumbing Supplies: Varies by product type and application

Making a Warranty Claim

Step 1: Check Your Coverage

• Locate your original Khardware receipt
• Verify the warranty period hasn't expired
• Confirm the issue is covered under warranty terms
• Gather any product documentation or manuals

Step 2: Visit Our Store

• Bring the defective item and original receipt
• Our staff will assess the warranty claim
• We'll contact the manufacturer if required
• Get immediate assistance with your hardware warranty needs

Step 3: Resolution Process

• Repair: We'll coordinate professional repair services
• Replace: Get a new product if repair isn't feasible
• Refund: Manufacturer may authorize full refund in some cases
• Store Credit: Alternative resolution for discontinued items

What You Need for Warranty Service

Required Documentation

• Original Receipt: Proof of purchase from Khardware
• Product Information: Model numbers and specifications
• Warranty Card: If provided by manufacturer
• Photos: Visual evidence of defect or damage (if applicable)

Warranty Registration

Some manufacturers require product registration:

• Register online within specified timeframe
• Keep registration confirmation for your records
• Khardware can help with registration process
• Extended warranty options may be available

Extended Warranty Options

Manufacturer Extended Warranties

Many hardware brands offer extended coverage:

• Additional years beyond standard warranty
• Enhanced coverage for professional use
• Accident protection plans available
• Purchase within original warranty period

Professional Tool Protection

For trade customers and heavy users:

• Commercial use warranties available
• Faster replacement programs
• Loaner tool services during repairs
• Priority warranty processing

Warranty Exclusions and Limitations

What Voids Your Warranty

• Misuse or Abuse: Using tools beyond their designed capacity
• Modifications: Altering or modifying the original product
• Improper Maintenance: Failure to follow care instructions
• Environmental Damage: Corrosion, extreme temperatures, chemicals
• Normal Wear: Expected deterioration from regular use

Limitations

• Warranty covers product replacement value at time of claim
• Labour costs for installation may not be covered
• Consequential damages typically excluded
• Warranty terms set by individual manufacturers

Warranty Tips and Best Practices

Maximise Your Coverage

• Keep Receipts: Store in safe, accessible location
• Register Products: Complete manufacturer registration promptly
• Follow Instructions: Use products according to manufacturer guidelines
• Regular Maintenance: Keep tools clean and properly maintained
• Document Issues: Take photos of problems when they occur

Professional Users

• Consider commercial warranty options
• Maintain service records for tax purposes
• Plan tool replacement schedules
• Build relationships with local service centers

Battery and Consumable Warranties

Rechargeable Batteries

• Separate warranty periods (typically 1-2 years)
• Coverage for manufacturing defects only
• Normal capacity reduction not covered
• Proper charging practices extend life

Consumable Items

• Drill bits, saw blades, and similar items have limited coverage
• Manufacturing defect coverage only
• Performance guarantees may apply
• Bulk purchase warranties available

Need Warranty Assistance?

Our experienced Khardware team understands warranty processes for all major hardware brands. We'll help you navigate warranty claims, contact manufacturers, and get your tools back in working order quickly.

Warranty Questions? Visit our store with your product and receipt, or contact us to discuss your specific warranty needs. We're here to ensure your hardware investment is protected.