Pickup, Shipping & Delivery

Get Your Hardware Products When and Where You Need Them

At Khardware, we offer reliable pickup and shipping options to ensure your hardware supplies reach you quickly and conveniently. Whether you're tackling a weekend DIY project or managing a construction job, we've got delivery solutions that work for your needs.

Store Pickup - Fast and Free

In-Store Pickup

Free and Ready When You Are

Pick up your hardware products at our Khardware store location
No shipping fees or delivery charges
Perfect for urgent project needs
Browse additional supplies while you're here
Required for items over 5kg - heavy hardware products must be collected in-store

Click and Collect

Order Online, Pickup In-Store

Shop our full range of hardware products online
Receive notification when your order is ready
Skip the lines and head straight to pickup
Perfect for busy contractors and DIY enthusiasts
Ideal for heavy items that can't be shipped

Shipping Options for Hardware Supplies

Standard Shipping

Reliable Delivery Across Australia

3-7 business days for most hardware products
Affordable rates for eligible items
Tracking information provided with every shipment
Secure packaging to protect your supplies
Available for items under 5kg only

Express Shipping

Fast Delivery When Time Matters

1-3 business days to major cities
Priority handling for urgent hardware needs
Perfect for time-sensitive projects
Available for lightweight products in our range
Limited to items under 5kg

Weight Restrictions for Shipping

Lightweight Items (Under 5kg)

These hardware products can be shipped to your address:

Hand tools and small power tools
Fasteners, screws, and small hardware
Electrical components and fittings
Paint and finishes (subject to hazardous material rules)
Small plumbing supplies

Heavy Items (Over 5kg)

These products require in-store pickup only:

Large power tools and machinery
Bulk hardware supplies
Heavy building materials
Large plumbing fixtures
Oversized electrical equipment

Shipping Zones and Coverage

Metro Areas

Fast, reliable delivery to all major Australian cities including Sydney, Melbourne, Brisbane, Perth, and Adelaide for eligible lightweight items.

Regional Delivery

We ship qualifying hardware products to regional and remote areas across Australia. Delivery times may vary based on location.

Commercial Delivery

Business and Trade Customers

Direct delivery to business addresses for eligible items
Same shipping weight restrictions apply
Account customers receive competitive shipping rates
Heavy items still require store pickup

Special Handling Requirements

Hazardous Materials

Certain hardware products require special shipping considerations:

Paints, solvents, and chemicals shipped via approved carriers
Additional handling fees may apply
Restricted to ground transportation only
Full compliance with Australian shipping regulations
Must be under 5kg weight limit for shipping eligibility

Order Tracking and Updates

Real-Time Tracking

Track your eligible hardware order from dispatch to delivery
SMS and email notifications available
Estimated delivery times updated throughout transit
Contact us anytime for order status updates

Delivery Notifications

Advance notice before delivery attempts
Flexible redelivery options if you're not available
Safe place delivery instructions accepted
Signature required for high-value items

Delivery Timeframes by Location

Metropolitan Areas

Sydney: 1-2 business days
Melbourne: 1-2 business days
Brisbane: 1-2 business days
Perth: 2-3 business days
Adelaide: 2-3 business days

Regional Areas

Major regional centers: 2-4 business days
Remote locations: 3-7 business days

All shipping timeframes apply to eligible items under 5kg only

Planning Your Hardware Purchase

Before You Order

Check item weight in product descriptions
Items over 5kg will show "Store Pickup Only"
Consider combining lightweight items in one shipment
Plan store visits for heavy hardware needs

Mixed Orders

If your order contains both lightweight and heavy items:

Lightweight items can be shipped to you
Heavy items will be held for store pickup
You'll receive separate notifications for each part of your order
No additional fees for split order processing

Trade Customer Information

Professional Contractors

Same weight restrictions apply to all customers
Account customers receive preferred shipping rates on eligible items
Store pickup recommended for tools and bulk supplies
Plan jobsite deliveries around our pickup requirements

International Shipping

We currently focus on serving Australian customers with the best possible service. For international inquiries, please contact our team to discuss special arrangements.

Need Help Planning Your Order?

Our customer service team is ready to help you determine the best pickup or shipping option for your hardware needs. We'll let you know which items can be shipped and which require store pickup, helping you plan your project timeline accordingly.

Questions about pickup and shipping? Contact our Khardware team or visit our store to discuss the best solution for your specific hardware requirements.