Returns & Exchanges

Easy Returns and Exchanges for Your Hardware Needs

At Khardware, we understand that sometimes you need to return or exchange hardware products and supplies. We've made our return policy straightforward and customer-friendly to ensure you shop with confidence.

Our 60-Day Return Policy

We offer a generous 60-day return window from the date of purchase, giving you plenty of time to ensure your hardware products meet your project requirements.

What We Accept for Returns and Exchanges

We gladly accept returns and exchanges when:

• The original product is undamaged and in resalable condition
• All original packaging is intact and included
• The item is returned within 60 days of purchase
• You have your original receipt or proof of purchase

Return Process Made Simple

Option 1: In-Store Returns & Exchanges

Visit our Khardware store location for the fastest service. Our friendly staff will process your return or exchange immediately, and you won't pay any additional shipping fees.

Option 2: Mail Returns

If you can't make it to our store, you can mail your return to us. Please note that for change-of-mind returns, customers are responsible for return shipping costs.

Types of Returns We Handle

Full Refunds

Receive a complete refund to your original payment method when returning eligible hardware products and supplies.

Product Exchanges

Need a different size, color, or model? We'll help you exchange your hardware item for the perfect fit for your project.

Store Credit

Choose store credit for future hardware purchases if you prefer flexible shopping options.

Items We Cannot Accept

For safety and hygiene reasons, we cannot accept returns on:

• Custom-ordered or specially modified hardware
• Electrical items that have been installed or used
• Hazardous materials or chemicals
• Items damaged by misuse or normal wear

Getting Started with Your Return

Before You Return:

1. Check that your item meets our return criteria
2. Gather your original receipt or order confirmation
3. Ensure all packaging and accessories are included
4. Clean the item if it's been handled or tested

Ready to Return?

• Visit Us: Come to our Khardware store during business hours
• Contact Us: Call or email us to arrange a mail return
• Online Orders: Check your order confirmation for specific return instructions

Why Choose Khardware?

We're committed to making your hardware shopping experience positive from purchase to return. Our experienced team understands construction and DIY projects, so we can help you find the right replacement products if your original choice wasn't quite right.

Questions About Returns?

Our customer service team is here to help with any questions about returning or exchanging your hardware products. We'll guide you through the process and ensure you get the resolution you need.

Need immediate assistance? Contact our store directly or visit us in person. We're always happy to help our customers find the right hardware solutions.